EN 
SL General terms and conditions
We advise you to carefully read the terms and conditions below before using our website. If you continue to order the product on the Kobra website, it means that you are familiar with and agree to the entire general terms and conditions of business. Kobra Team d.o.o. reserves the right to change the terms of the Kobra website. All changes are binding for customers, so we recommend that you regularly review the terms of business.
General terms and conditions of the Kobra website and information about the provider
The general terms and conditions of business are drawn up in accordance with regulations in the field of consumer protection, based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic business.
The Kobra website is intended for the presentation and sale of products and services to the user. It is managed by Kobra Team d.o.o. in the following, the provider or seller.
A user is a person who uses our website, i.e. a customer for an online order. The buyer (hereafter also customer, user, consumer) is a natural or legal person who orders the delivery service of products through the Kobra website.
The customer is bound by the general conditions that are valid at the time of placing the online order.
The general business conditions deal with the operation of the Kobra website, user rights and the business relationship between the provider and the customer.
Online ordering on the Kobra website is carried out by:
KOBRA Team d.o.o.
Levičnikova cesta 2
8310 Šentjernej
Registration number: 5795435
VAT ID: SI54311535
VAT registered: YES
Bank Account Numbers: SI56 0297 0001 9449 829, held with NLB; SI56 3000 0000 8619 068, held with Sberbank
The company KOBRA Team is registered with JAZMP for the sale of medical devices.
Personal data and business capacity
By submitting an online order, the buyer declares that all the information he has provided is true and complete, that he is legally competent, and that there is no known obstacle that would prevent him from ordering and purchasing products on the Kobra website.
In accordance with the statement on privacy and data security, Kobra collects only basic data that is necessary to fulfill its obligations.
For a valid order or the person who placed the order must be 18 years of age or older to purchase the product.
Order and inquiry process
Ordering
Ordering is done online 24 hours a day, every day of the year. The consumer chooses and orders the products available on the website, classified in categories. Products can be ordered optionally by filling out electronic forms.
Technical steps leading to the conclusion of a sales contract in the shop.kobra.si online store
The following technical steps are available to the user (buyer) during the purchase process:
- searching for an individual product in the product range in the online store;
- product selection for purchase;
- adding the selected product for purchase to the shopping cart;
- determining the quantity of the product to be purchased in the shopping basket;
- review of the price of the selected product in the selected quantity, including the calculated tax, if it is calculated;
- izbor načina dostave izdelka);
- izbor načina plačila;
- review of the order with the selected method of delivery of the product and the calculated delivery costs, if these are calculated and
- confirmation and submission of the order, thereby completing the purchase.
Technological means that enable the identification and correction of errors before placing an order
Before submitting the order, the user (buyer) is enabled via the graphical user interface to, with immediate effect, easily and without problems:
- see and review which products he has selected and added to the shopping cart;
- see and review the price of an individual product and the total price of the entire selected quantity of an individual product;
- changes the selected quantity of an individual product and calculates the new price of the thus changed quantity;
- removes the selected products that he does not want to buy from the shopping basket and
- calculates the corresponding tax, according to the tax rate applicable to the selected product and its price (tax basis).
Before confirming the order, the user (buyer) is enabled via the graphical user interface to, with immediate effect, easily and without problems:
- changes the selected product delivery method;
- changes the selected payment method and
- reviews and approves individual changes.
Order accepted
After submitting the order, the user (buyer) receives a notification from the seller by e-mail that the order has been accepted. Within 1 hour of receiving this notification, the user (buyer) has the option to cancel the order without consequences. Except for the possibility of cancellation, the user (buyer) cannot change the content of the order after placing the order. About a possible change to the order or cancellation, the buyer must notify the provider at the e-mail address info@kobra.si.
Order confirmed
If the user (buyer) does not cancel the order, the order goes into further processing. Upon receipt, the seller reviews the order, checks the availability of the ordered products and confirms the order or rejects it with a reason. The seller can also contact the user (buyer) by phone at the provided contact phone number to check the data or ensure the accuracy of the delivery. Upon confirmation of the order, the seller informs the user (buyer) by e-mail about the estimated delivery date. The sales contract for the purchase of ordered products between the user (buyer) and the seller is irrevocably concluded at this stage (see point 4.).
If the product is ordered, and the payment method chosen by the buyer is a transfer to a transaction account, Kobra undertakes to reserve the product for a period of three working days, including Saturday. After three working days, Kobra does not guarantee the availability of the product.
Pri dobavi blaga, ki ga ponudnik nima na zalogi v lastnem skladišču, je ponudnik izključno vezan na dobavo s strani ponudnikovega dobavitelja in na čas, v katerem lahko ponudnikov dobavitelj dostavi blago do ponudnika. Prek elektronske pošte ponudnik kupca sproti obvešča o ažurnih podatkih v zvezi z dobavo blaga. Če je dobavna doba zelo dolga in kupec ne želi čakati, lahko kupec to sporoči ponudniku, ki bo artikel odstranil iz naročila in vrnil kupcu morebitna že vplačana sredstva, ostale artikle iz naročila pa po izbiri kupca, ali dobavil, ali pa celotno naročilo storniral. Ponudnik ne prevzema nobene odgovornosti za škodo, ki bi nastala zaradi daljših dobavnih rokov ali zaradi nedobave blaga, ki ga ponudnik nima na zalogi v lastnem skladišču.
Goods shipped
The seller prepares the ordered products within the agreed period, sends them and informs the user (buyer) about this by e-mail.
Inquiry form
The inquiry form does not apply to the purchase of the product. In the case of an inquiry, the purchase process is subsequently agreed upon with the buyer.
Sales contract
The seller issues a written invoice with itemized costs to the user who buys the product from the online store.
The sales contract (i.e. the first electronic message about the status of the order) is stored in electronic form on the Kobra team d.o.o. server. and is always available at the consumer's request.
The sales contract is concluded in the Slovenian language.
The sales contract between the seller and the user (buyer) is concluded the moment the seller confirms the order (see point 3.1.). From this moment on, all prices and other conditions of purchase are fixed and apply to both the seller and the user (buyer).
Order cancellation
The user can cancel the placed order without additional costs within 1 hour of receiving the order notification. Except for the possibility of cancellation, the user (buyer) cannot change the content of the order after placing the order. Order cancellation can only be done at info@kobra.si. Upon cancellation, the user must provide the following information:
- order number,
- first and last name of the buyer,
- buyer's address.
The user can cancel the placed order without additional costs within 1 hour of receiving the order notification. Except for the possibility of cancellation, the user (buyer) cannot change the content of the order after placing the order. Order cancellation can only be done at info@kobra.si. Upon cancellation, the user must provide the following information:
- order number,
- first and last name of the buyer,
- buyer's address.
Availability of information
The provider undertakes to provide the buyer with the following information at all times: company identity, contact addresses, essential characteristics of the goods or services, availability of products, terms of delivery of the product or performance of the service, all prices clearly and unequivocally determined, method of payment and delivery, time validity of the offer, the period within which it is still possible to withdraw from the contract and the conditions for withdrawal and how much such a refund will cost the user, the complaint procedure explained, including all information about the contact person or customer service department.
Validity of the promotional offer
The validity periods of the campaign are indicated next to the campaign offer itself, which may differ from each other.
Persons liable for VAT
VAT payers are obliged to indicate their tax number when placing an order.
Product offer, delivery time and collection
Due to the nature of online business, the range of products in the online store changes and updates frequently and quickly.
The delivery deadline for products that are in stock is 2 working days for delivery addresses in Slovenia, unless Pošta Slovenije delivers to an individual delivery address later (see point 13.). For other products, the delivery time stated next to the product in the online store applies to delivery addresses in Slovenia. Every product from the online store is available within a reasonable time.
When submitting a purchase order, the user can specify one of the following methods of picking up the products:
- in person at the company's headquarters, in this case no postage costs are paid;
- by cash on delivery, even in this case the postal costs are not paid (they are covered by the provider).
Prices
The online price applies to all users of the provider's online store.
All prices in the online store are stated in euros and include VAT, unless explicitly stated otherwise. The prices in the B2B online store do not include VAT, or this information is explicitly stated. All prices in the online store are product prices and do not include delivery costs (see points 9, 13, 14). All prices apply only to the electronic order of products via the online store.
All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed each time. Despite the provider's best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In the case from the previous sentence and in the case when the price of the product changes during the processing of the order, i.e. from the moment the order is submitted until the confirmation of the order, the provider will:
- informs the user (buyer) of this and informs him of the new prices, in such a case the user (buyer) has the option to change his order or partially or completely cancel it or confirm the order at the new prices, all without additional costs; respectively
- enabled the user (buyer) to withdraw from the purchase and at the same time offer him a solution that will be of mutual benefit and satisfaction.
Discounts are not cumulative!
The company Kobra Team d.o.o. reserves the right to require the buyer to pay for the goods before shipping for larger order values.
Payment methods
The provider allows the user the following payment methods for purchasing products from the online store:
- Cash on delivery
The buyer pays the purchase value upon receiving the package to the delivery person in cash.
- With debit or credit cards
The buyer securely pays for the ordered products by credit or payment card (Maestro, MasterCard, Visa) when placing an order online.
- Pay pal
The buyer securely pays for the ordered products via a PayPal account.
- Payment to the provider's transaction account
The buyer pays the value of the order in advance to the transaction account of the provider KOBRA Team d.o.o., TRR number: SI56 0297 0001 9449 829, held at NLB, d.d. Upon placing the order, the buyer receives information about the transfer to TRR by e-mail. The provider sends the package after receiving the buyer's transfer.
Payment with a payment or credit card is only possible if the data in the user profile of the payer is the same as the data in the user profile of the payment or credit card holder.
Responsibilities of the buyer
The buyer is obliged to check the correctness of the information on the invoice and to notify the seller of any errors within eight (8) days of receipt. We do not consider later complaints.
Delivery within Slovenia
If the goods are in stock, they will be shipped no later than two (2) working days from the date of the confirmed order.
The contractual partner of the provider for the delivery of parcels is Pošta Slovenije. The merchant reserves the right to choose another delivery service if it will enable him to fulfill the order more efficiently. The delivery time in Slovenia for items in stock is usually 2-5 working days.
The cost of postage is free. In the case of collection of products by postal collection, postal costs are also free.
Delivery outside Slovenia
We deliver products only to the European Union area. The contractual partner of the provider for the delivery of shipments is GLS. The merchant reserves the right to choose another delivery service if it will enable him to fulfill the order more efficiently. Delivery time to the EU area for items in stock is usually 3 to 9 working days.
The cost of postage is calculated during the ordering process. It is not possible to order products by cash on delivery.
Accounts
The purchase invoice is attached upon delivery and is not automatically generated. The invoice is drawn up on the basis of an order (i.e. sales contract concluded remotely) and tax certified.
The consumer's right to withdraw from the contract
The consumer (the above applies exclusively to natural persons who acquire the item for purposes outside of their commercial activity) has the right to notify the seller within 14 days of taking over the items that they are withdrawing from the contract, without having to give a reason for their decision. The deadline starts counting one day after the date of collection of the items.
Withdrawal from the contract is sent by the consumer to the seller's e-mail address: info@kobra.si.
The form for withdrawing from the article contract is available to users here.
In the case of withdrawal from the contract, the consumer returns the received article or by mail to the address of the company's warehouse: Kobra Team d.o.o., Levičnikova cesta 2, 8310 Šentjernej, or brings it personally to one of the seller's pick-up points.
The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. The consumer may not use the articles unhindered until the withdrawal from the contract. The consumer may inspect and test the items to the extent necessary to determine the actual condition. The consumer is responsible for the reduction in the value of the goods, if the reduction is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.
The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the items (which, in the case of shipping, is calculated according to the price list of the delivery service and depends on whether it is a shipment/package/cargo). The item must be returned to the seller no later than 14 days from the sent message about withdrawal from the contract (purchase).
The consumer does not have the right to withdraw from the contract for contracts, the subject of which is an article that has been manufactured according to the consumer's exact instructions, that has been adapted to his personal needs, that due to its nature is not suitable for return, that is perishable or that has already expired expiration date. There is no option to withdraw from the contract when purchasing software or audio and video media if the consumer has opened the security seal.
Withdrawal from the contract is not possible for goods:
- for goods or services, the price of which depends on fluctuations in the markets, over which the company has no influence and which may occur within the withdrawal period;
- for goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs;
- for goods which, due to their nature, are not suitable for return, are perishable or expire quickly;
- for the service provided, if the company fulfills the contract in full and the provision of the service began based on the consumer's express prior consent and consent to lose the right to withdraw from the contract when the company fully fulfills it;
- sealed audio or video recordings and computer programs, if the consumer has opened the security seal after delivery;
- sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery; when buying food for small animals, if the packaging is open or damaged;
- goods which, due to their nature, are inseparably mixed with other objects;
- digital content that is not delivered on a tangible data carrier, if the provision of the service has begun based on the consumer's express prior consent and consent.
The refund of the payments made, including the delivery costs (except for additional costs due to the choice of a delivery type that is not the most affordable standard delivery form offered by the company) will be made as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract . The company returns the received payments to the consumer using the same means of payment that the consumer used (which is most commonly by payment to a transaction account), unless the consumer has explicitly requested the use of a different means of payment and the consumer bears no costs as a result.
In case of withdrawal from the contract where a bonus, discount code or promotional code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user. When withdrawing from the contract, the gift voucher is considered as a means of payment and is returned to the user as a gift voucher, and the amount paid is returned to the user.
In exceptional cases, when the items are not returned in accordance with the ZVPot, we can offer the consumer the purchase of the item with appropriate compensation, which is determined in the minutes upon return. The purchase with a reduced value is taken into account upon confirmation of the consumer by e-mail. The consumer benefits from the aforementioned redemption fee only when ordering another item of the same or higher value.
When returning a cryptographic wallet, which is a security cryptographic device, and for which we can guarantee all the features it offers only if the consumer receives it in its original packaging, based on Article 43 b of the ZVPot, we reserve the right to claim a reduction in value of up to 80% in in case of return of this product.
The right to refund the purchase price in the case of warranty claims and material defects is more precisely regulated by the provisions of the Consumer Protection Act. (unofficial redacted text).
Damaged, destroyed or lost shipment
From the moment the shipment with the ordered products is delivered to the post office, the provider is not responsible for cases where physical damage, destruction or loss of the shipment occurs, as well as not if the contents of the shipment are missing or if the shipment shows signs of being opened (the packaging has visible damage). . In all of these cases, the user must initiate a complaint procedure with Pošta Slovenije, i.e. take the shipment to the nearest post office in the same condition as it was received, without adding or removing anything, and fill out a complaint report. He also informs the provider about this at the contact e-mail info@kobra.si or by phone at 041 600 700.
Product complaints and warranty
Resolving complaints and claims from warranty or material defects are resolved in accordance with applicable legislation and in accordance with the Terms and Conditions of purchase of goods and services.
Complaints about items with an existing error should be reported to the provider by e-mail at info@kobra.si or by phone at +386 41 600 700.
The products have a warranty if it is stated so on the invoice or on the warranty card. The guarantee is valid subject to the instructions and conditions stated on the guarantee sheet and upon presentation of the invoice. The warranty period is indicated on the warranty card or on the invoice. Warranty information is also provided when the product is presented in the online store. If there is no warranty information in the online store, then the product does not have a warranty.
The user (buyer) can claim the warranty from the provider or directly from the product manufacturer or its authorized service. The buyer can claim the warranty with a warranty card and invoice. Manufacturer or its authorized service is obliged to carry out the warranty repair within the warranty period from the date of receipt of the product for repair, otherwise replace the product with another, equivalent product in perfect condition.Kobra ensures that servicing during the warranty period is provided only at authorized service centers.
Kobra transfers the manufacturer's warranty for manufacturing and material defects to the end customer. The warranty applies only to new products delivered to the first end customer from Kobra or an authorized dealer and for a period of one (1) year from the date of purchase by the first end customer. The warranty for spare parts and modules purchased by the end buyer from Kobra or an authorized dealer is valid for ninety (90) days as long as they are installed at an authorized service center. During the warranty period, the authorized repairer will repair (or, at his discretion, replace) free of charge any parts covered by the warranty that are found to be defective, provided that they are returned to the authorized repairer properly packaged, together with your name, address and telephone number. number of the end customer and with a description of the fault and proof of the date of purchase (invoice or warranty card). The warranty does not apply if, according to the assessment of the authorized service, the defect was caused by incorrect use, abuse, due to external influences (shocks, vibrations, chemical influences, moisture, dust, extreme temperatures, harmful radiation, incorrect electrical wiring, lightning strikes, etc.) or as a result of repair or replacement not carried out by an authorized dealer or repairer, and if the defect is the result of normal wear and tear. Consumables (cartridges, toners) and media for one-time storage of data are also not included in the warranty. The guarantee also does not apply if the buyer does not fulfill his obligations. The costs of research and possible corrections are borne by the buyer in the event that, during the research by the authorized service, it is shown that the buyer's claim from the warranty relates to a defect that is not included in the warranty or that the warranty period has expired or the product is in good condition. Kobra makes no warranty for software support of any kind (including related manuals and documentation), and in particular not for the quality, functionality or suitability thereof. in no event shall Kobra or any member of the Kobra team be liable for any discovered, undiscovered, incidental, indirect or direct damages. In particular, neither Kobra nor any member of the Kobra team assumes responsibility for lost data or programs, including the cost of restoring or replicating such data or programs.
All Software Support (if embedded in ROM or other parts, or on data carriers) including all relative manuals and documentation (hereinafter: Software Support) is the intellectual property of the manufacturer and is fully legally protected. Kobra does not sell software support, but provides it for use. All proprietary rights concerning the software are retained by the manufacturer. Software support can only be used on one computer. The software included in the package sold may only be used in that package. The Software may not be (a) removed from the package in which it is incorporated or (b) with or without replacement, decompiled, copied, translated, decompiled, used as a template, combined with other programs, adapted or modified. All manuals and documentation are the intellectual property of the manufacturer and are fully legally protected. They may not be redistributed in whole or in part, assigned with or without compensation, manually or electronically copied, translated or reproduced in any way.
Material defact
The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. The consumer must accurately describe the defect in the defect notification and allow the seller to inspect the item.
The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery.
The consumer, who has correctly informed the seller about the error, has the right to demand from the seller that:
- rectify the defect in the goods or refund part of the amount paid in proportion to the defect or
- replaces the defective goods with a new flawless one or
- returns the amount paid.
When is a defect considered material?
- the article does not have the properties necessary for its normal use or for circulation
- the article does not have properties that are necessary for the specific use for which the buyer is buying it, but which the seller knew or should have known
- the article does not have properties and features that have been expressly or tacitly agreed or prescribed
- the seller has delivered an item that does not match the sample or model, unless the sample or model has been shown for notification purposes only.
How is the suitability of the item checked?
It is checked with another, faultless item of the same type, and at the same time with the manufacturer's statements or indications on the item itself.
How is a material defect enforced?
The buyer must notify us of a possible material defect along with a precise description of it within the statutory deadline and at the same time allow us to inspect the item. The form for reporting a material error is located here.
The right to assert a material defect in an item is more precisely regulated by the provisions of the Consumer Protection Act.
Privacy statement - data protection and privacy policy
Kobra Team d.o.o. with the purpose of fulfilling or exercising rights from the contractual relationship and direct marketing, establishes, maintains and manages your personal data only for as long as it is necessary to achieve the purpose for which it was processed. After fulfilling the processing purpose, we will delete your personal data or disable access to them. All data used to establish the identity of the customer (e.g. first name, last name, address, e-mail address, etc.) are considered personal data. The company Kobra Team d.o.o. ensures the protection of personal data in accordance with the law governing the protection of personal data. It also undertakes not to disclose the customer's personal data to a third party, except in cases where this is expressly prescribed by law and when this is necessary to fulfill obligations. At any time, you can request in writing or by telephone that within 15 days of the request, we permanently or temporarily stop using your personal data for the purpose of direct marketing.
All information about the customer is strictly confidential and is only available to employees if this information is necessary for the performance of work. All Kobra employees are responsible for acting in accordance with the principles of personal data protection. Kobra Team d.o.o. undertakes to offer the protection of the customer's personal data in such a way that it collects only those personal data of the customer that are necessary to fulfill the obligations. Kobra has the right to use data that is automatically recorded when visiting the website, but is not personal data (e.g. browser type, number of visits, time of visit, duration of visit, etc.) exclusively for the purpose of evaluating website visits and for improving content and functionality .
Kobra Team d.o.o. has a complete privacy policy published on the website Politka zasebnosti / piškotki.
Kobra uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For these purposes, Kobra uses a 128-bit SSL certificate issued by an authorized organization.
Credit card authorizations are carried out in real time with immediate verification of data from banks. Card information is not stored on the provider's server.
The user himself is also responsible for security, namely by ensuring the security of his username and password, as well as the appropriate software and anti-virus protection of his computer.
Child care
The merchant in the online store does not accept orders from someone he knows or suspects to be a child without the express permission of his parents or guardians. The merchant in the online store does not offer free access to products or services that are harmful to children.
Without the express permission of parents or guardians, the trader will not accept any personal data concerning children, nor will he release data received from children to third parties, except parents or guardians.
Any communication aimed at children will be age-appropriate and will not take advantage of children's trustworthiness, lack of experience or sense of loyalty.
Marketing
Advertising electronic messages must be clearly and unambiguously marked as advertising messages. The sender must be clearly visible. The provider will unconditionally consider the user's wish not to receive advertising messages.
Avtorske pravice
Spletna stran Kobra je v lasti podjetja Kobra Team d.o.o. Vse pravice so pridržane. Vsebine na spletnih straneh lahko vsebujejo gradivo, katerega avtorske pravice so lahko tudi last tretjih oseb. Zato je vsakršno posredovanje informacij iz spletnih strani dovoljeno samo s pismeno odobritvijo lastnika.
We reserve the right to change the terms and conditions without prior notice.
Liability Limitation
Kobra does its best to ensure that the information published on its websites is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery time or the price can change so quickly that the seller is unable to correct the information on the websites. In such a case, the seller will inform the buyer about the changes and allow him to withdraw from the contract or exchange the ordered item.
Kobra is not responsible for the content of opinions about articles written by visitors. Kobra can review opinions before publication and reject those that contain obvious falsehoods, are inappropriate, misleading or offensive. The seller is not responsible for the information in the reviews and limits itself from any liability arising from the information provided in the reviews.
Kobra has the option of withdrawing from the contract if an obvious error is found (Article 46 of the OZ). A mistake in the essential characteristics of the article and all errors which are considered decisive according to the customs of the trade or according to the intention of the customers and which Kobra would not have confirmed or concluded a contract with in the event of knowledge, are considered to be an obvious error. This also includes obvious pricing errors.
Kobra is not liable to the buyer, and consequently the recipient, if the technical capabilities of the equipment of the buyer, and consequently the recipient, are not sufficient for the proper use of the product. Kobra is also not liable to the buyer, consequently the recipient, if the knowledge of the buyer, consequently the recipient, is insufficient to use the product.
Complaints and disputes
Kobra Team complies with applicable consumer protection legislation. Kobra Team makes every effort to fulfill its duty to provide an effective complaint handling system.
In case of problems, the buyer can contact the Kobra Team feeder by phone at +386 7 3081 118 or +386 41 600 700 or by e-mail at info@kobra.si. The complaint is submitted via the e-mail address info@kobra.si. The appeal process is confidential.
Kobra Team is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, Kobra Team does its best to resolve any disputes amicably.
Out-of-court settlement of consumer disputes
In accordance with legal norms Kobra Team d.o.o. does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer may initiate in accordance with the Act on out-of-court resolution of consumer disputes.
Kobra Team d.o.o., which as a provider of goods and services facilitates online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers here.
The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2006/2004 and Directive 2009/22/EC.
Prize games
The organizer of the prize games is Kobra Team d.o.o., Levičnikova cesta 2, 8310 Šentjernej. Participants in prize games expressly consent to the publication of their first and last name on websites managed by the contractor, in the event that they receive a prize. The award recipient cannot be a legal entity. Cash payment of the prize is not possible. None of the employees of the organizer or contractor and their relatives can participate in the prize games. The winner receives the prize by mail, the postage is covered by the organizer of the prize game. The winner can also collect the prize during the working hours of the Kobra branch, at the company's headquarters.Each prize draw has clearly stated general conditions for participation in the prize draw.
Promotional codes and coupons
A discount code or promotional code brings various advantages when purchasing through the Kobra website. You can find the active code on the front page of the advertising message, in the Kobra e-mail or in other media. The code brings various benefits, from various gifts to discounts. Any code is always limited in time, and must be used within a limited specified period, otherwise it is invalid.
Discounts and promotional codes/coupons on individual products do not add up.
Promotional codes/coupons can only be redeemed by the customer when purchasing online.
Promotional codes/coupons cannot be exchanged for cash.
Sign up for e-news
By signing up for e-news, you agree to receive messages for the purpose of sending newsletters and you are aware of Privacy Policy / Cookies. You can also unsubscribe from the newsletter at any time by emailing info@kobra.si. At the bottom of each e-newsletter you will also find a link with which you can permanently unsubscribe from receiving e-newsletters.
Changes to the general terms and conditions of business
In the event of changes to the regulations governing the operation of online stores, data protection and other areas related to the operation of the Kobra online store, and in the event of changes to its own business policy, the provider may amend and/or supplement these General Terms and Conditions of Business, which will be discussed each time informed the users in an appropriate way, which especially includes notification via the website www.kobra.si. Any changes and/or additions to the General Terms and Conditions of Business shall come into force and be applied after the expiration of eight days from the publication of the changes and/or additions. If changes and/or additions to the General Terms and Conditions are necessary to comply with regulations, these changes and/or additions may exceptionally come into force and be applied within a shorter period of time.
A user who does not agree with the changes and/or additions to these General Terms and Conditions of Business must cancel his registration within eight days from the publication of the notice of change and/or amendment to the General Terms and Conditions of Business, otherwise, after the expiration of this period, it will be considered and evidence to the contrary is not admissible , that the user accepts changes and/or additions to the General Terms and Conditions. Cancellation of registration is done by the user notifying the provider of the cancellation in a written statement.
Help and additional questions
For all your questions, we are available to you via the e-mail address info@kobra.si or by phone at +386 41 600 700, from Monday to Friday between 8:00 a.m. to 7:00 p.m. and on Saturdays between 8:00 a.m. and 12:00 p.m.
The general terms and conditions of business were accepted by the provider's director in Šentjerne on 1 November 2020.
We wish you many pleasant and affordable purchases in our online store!
